It's a tricky question, almost a hobson's choice on most occasions, you have to say yes! :)
And at most times, you happen to be on hold for eternity (almost!)
In the meantime that you're on hold, the other end might be genuinely trying to solve your problem or chatting with a colleague, fixing up a drink, laughing at you with other people who have put a lot more people on hold so that they can laugh at you and so on.
Whilst at your end, you normally get to hear a song, some good, some not so good.
And if it's either Hutch or ICICI you're trying to call, then you might end up hating those tunes however good they might otherwise sound….[I must say you'd better be ready to be on hold for at least 30 minutes before you can say hello to their customer care person]
The help desk in my office is nice, they're a good bunch of people almost have answers to every query (duh…they must have one heck of a search engine!)
And they play a very nice song….'She will be Loved' by Maroon 5.
In fact, last time I called I was hoping to be put on hold just to listen to the song again and once the call was over, it was almost heart breaking to disconnect :(
But I had to and then switched to the same song on my ipod…hehehe

P.S: I typed this post when I was on hold trying to call ICICI customer care
P.P.S: Still on hold!

Song On: Hum hai na (ICICI)
Mood: Irritated

Labels: Office

Posted by Sat at 8:34 AM
30 comments

30 Comments:

aaiiiii firstu! :)

//Mood: Irritated//

indha mood'ku kaaranam naana? :(

By  Unknown, at 8:13 PM, January 30, 2007  

hmm... indha Airtel podra tune by ARR is great to hear.. naan adhukaagave avangalukku call panni kepen! :)

By  Unknown, at 8:18 PM, January 30, 2007  

aprom yennoda post'la "Listening to" and "current mood" adhellam ungala point panni potadhu illango! Naan yedhayavudhu sollanum na neradiyave solliduven'ngo! :)

By  Unknown, at 8:19 PM, January 30, 2007  

seri varta! :)

By  Unknown, at 8:21 PM, January 30, 2007  

meyyalume naan ungala kindal panradhuku andha madhiri podala SAT. :((

By  Unknown, at 9:43 PM, January 30, 2007  

//indha mood'ku kaaranam naana? :( //
ICICI, hutch call panna adhu gandhiya irunthalume idhu thaan default mood....idhukellam ungala kutham solla mudiyuma?
And neenga enna kindal pannalume enna kudi-ya muzhugi poidum. no problem...adhu thaan link-a venumnalum potrunganu sonnen. (namakum oru publicity kadaikum paarunga :P ) i did (do?!) think that it was pointed at me, but i rather found it amusing. kovathula andha comment pottu iruntha, adhuku aparam comment-e vandhu irukkadhu.
aama neenga en marupadiyum marupadiyum adha pathiye pesureenga....kutram ulla nenju thaan kuru kurukum :D

By  Sat, at 9:57 PM, January 30, 2007  

adada ungala hold la pottu ivalo verupu ethi irukaanga...

//Mood: Irritated //

ithu sooberu :-)

By  Syam, at 11:47 PM, January 30, 2007  

neengalaavathu paravalla, naan ICICI ku call panni 20 min hold la irundhu...then figured out I was trying to reach citibank :-)

By  Syam, at 11:47 PM, January 30, 2007  

idula matter enana.. on hold la potutu marandhe poiduvanga.. had and youtube link regarding the same topic.. kadaicha tharen apram. it was kinda Indian call centre for an US based company.. sema comedyana link adu..

@syam -neengalaavathu paravalla, naan ICICI ku call panni 20 min hold la irundhu...then figured out I was trying to reach citibank :-) hehe chanceye illa ponga!

By  Heidi Kris, at 12:36 AM, January 31, 2007  

Ungalukkum intha kodumaiya... yenakku intha ooru vanthathula irunthu intha Customer support'ku phone panni phone panni yen kaathe thenjuduchu...
Ithu pathathunu after about 20-25 mins wait avanga pesa arambikkum bothu than phone signal weak aagi connection cut aagidum...

ROTFL!!! @ Syam's comment :)

By  KK, at 1:19 AM, January 31, 2007  

pala thadavai naan indha kodumaya anubavichirukken :(
worst thing is u will end up speaking to atleast 5 ppl in that 30 mts and u shud explain the issue to each one of them... sema kadi.. i prefer walking in to a branch for all these.. telecare is more of a pain :(

By  Arunkumar, at 1:49 AM, January 31, 2007  

LOL @syam's experience. edaavadhu figure hold panna sollicha? bankaye marandhuttinga :)

By  Arunkumar, at 1:51 AM, January 31, 2007  

???hum haina avlo pudikuma? kanraavis of india..intha dubaakoor banklam call panravanga office fonelenthu thaan panuvanganu therinjdinu thaan hold podraan..even pco ilati veetlenthu panaporan..and moreover only wrkng class makkal thaan intha dubaks banks koodalaam dealing..so nalla emathaaranga

By  gils, at 10:11 AM, January 31, 2007  

hsbc yaarachum call panirukelo..anga irukara kuzhandhailaam pesarala padralaney hteiryathu..avanga holdla podalinalum konja neram wait panni pesalam :D :D

By  gils, at 10:13 AM, January 31, 2007  

//And neenga enna kindal pannalume enna kudi-ya muzhugi poidum. no problem...//

ada ada ada.. inna oru periya manasu SAT'ku! *applause applause*


//adhu thaan link-a venumnalum potrunganu sonnen. (namakum oru publicity kadaikum paarunga :P )//

Krrrrrrrrrrrrr..... * thondai karakarappu * :P

By  Unknown, at 12:46 PM, January 31, 2007  

//aama neenga en marupadiyum marupadiyum adha pathiye pesureenga....kutram ulla nenju thaan kuru kurukum :D //

:D :D :D

Ok, for ur info..plz see this blog too Keshi

adhulayum ungala madhiri dhaan poturkaanga.. Podhuma? ;)

By  Unknown, at 12:48 PM, January 31, 2007  

I hate to be put on hold! I dont care if i am to listen to my fav song,can listen to it anytime! I call, talk, done.

By  prithz, at 4:05 PM, January 31, 2007  

Syam;
LOL...idhu aanalum romba paavam :))
Naa hold-la irukuradayum kandukka maaten (ethirthapla irukura manager, pilla edho conf call-a busy-nu nenachukum hehehe....)aand, international call panni irukurappo hold-la potta enna panradhu :((
Heidi;
Andha video naa paathu irukken. awesome...andha 'debi mar gayi' 'i want to speak to ur supervisor' video thaana?...too good...
idhula indha maari call centre-ku call pannirandhappo, en colleague oruthan nice-a kadala pottu andha ponnu mail id ellam vaangittan. rendum en veedu inga, un veedu enganu too much varuval! naa vizhunthu vizhunthu sirichittu irunthen, aana paavam avan pakkathu seat-u payyan kadhelendhu orey smoke, thank god smoke alarm didn't go off!

By  Sat, at 6:55 PM, January 31, 2007  

kk;
indha oor-la BT call panna thaan indha gadhi, matha padi baki ellam konja manusha thanma ullavanga :)
arunkumar;
correct! :(
oruthan kitta problem solvom, avan ennamo aaraivan, enakku unnum therila, mel edathuku forward panrenu pannuvan, angayum modalendhu opikanum, apram another one, another recital then when they dont know anything, they forward you to the main menu where you dont know what option to proceed with. vicious cycle!
Gils
all banks indha kodumai thaan...all customer care india-la thaana irukku...namma aalunga eppadi namakku theriyadha? :P
and periya customer-ku thaan relationship managers irukaangale!
BSK;
Nambitom :P
Prithz;
Yeah, but it's hardly like that! 'Hold' is reality :((

By  Sat, at 7:31 PM, January 31, 2007  

adhe adhe sabapathe!. Same video dhan.

@ Gils HSBC inuru dhandam. Elam adhe gadhi dhan. But oru dharava na Hucth ku call panirndapo they did prioritise. They cud recognise that it was an ISD call and they responded very well :)

By  Heidi Kris, at 10:30 PM, January 31, 2007  

Heidi;
UH-HUUM!
Hutch a pona time ditch pannadukku reason-e adhu thaan. i said, u do understand that this is an ISD call and i am having to spend probably more settling this petty issue....andha end thathu pithunu olaruthu. naa tension aagi katha, adhu pesama call-a disconnect panniduchu. then called back to log a complaint against that person, and then redirected to settle my own issue, ebba!...podhum. i dont want anymore dogs following me-nu andha pug nai kutty-a athoda kazhatti vittachu!

By  Sat, at 11:11 PM, January 31, 2007  

put on hold is next to torture I say! Naamku kovam & irritation but like u said it cud be the other way around for them!

By  Has to be me, at 2:42 PM, February 01, 2007  

first time here.. super blog!! :)
n yeah, ivanga hold la podara time la, naama andha office ke poi direct a contact pannidalam!!
//chatting with a colleague, fixing up a drink, laughing at you with other people who have put a lot more people on hold so that they can laugh at you and so on.
//

very true... :(

By  Aconfusedsoul, at 12:16 PM, February 02, 2007  

HTBM;
Correct :( ini namakku idhulendhu vidudalaye kadayadhu
Fun2fun;
Welcome!...Daank you :D
front desk aal attractive-a irundha office-ku polaam...angellam ponnunga thaan iruppaanga...so guys can go ahead with ur idea, namakku wastu :(

By  Sat, at 6:56 PM, February 02, 2007  

//
so guys can go ahead with ur idea, namakku wastu :(
//
yes yes, adukku thaan naan indha internet banking aprom indha tele banking ellam namburade ille :)

10 mile drive pannaalum pona kaariyam nallabadiya mudiyanum :D

By  Arunkumar, at 10:19 PM, February 02, 2007  

haha.. funny.. yah u r right.. most of these guys can start putting some nice songs instead of same old tunes.. quite sick it.. adhu mattum illama, romba neram kalichu vandha puram, nama oru query keka, kindly hold on sollitu marupadiyum 10 nimisha kanama poidunvaga...

By  Story Teller, at 10:13 PM, February 03, 2007  

Yaaravadu Sweet ana paatu potta hold la irukalaam...illana sweeta pesinaangana holdla irukalaam. Illana kadi daan :-)
Unkitta narayya peru vaangi kattikittu irupaangale :-))

By  Harish, at 6:48 AM, February 04, 2007  

inna da aniyayama irukku.... office'la irukrapo mattum dhaan blog pakkam varuveengala? Sat and sunday'la vara maateyalo? ;)

By  Unknown, at 12:23 PM, February 04, 2007  

Arunkumar;
See!...told ya so :)
DT, Harish;
correct....that gives me an idea, they should have some means to entertain the callers, like by request songs, lessons on learning how to use your phones, anti-stress therapy before they face the customer care ppl etc.....what can i say, i'm a genius!
Harish;
Idhu too much, naa oru appavi victim :)
BSK;
me only use aapees staionary, aapees pc, aapees kapi, aapees internettu...weekend-layadhu urupadiyana vela paakanumla!

By  Sat, at 6:29 PM, February 05, 2007  

reply to bsk...tears in my eyess...hamam soapa vida nermaiya irukeengalay...touche`

By  gils, at 11:57 AM, February 06, 2007  

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